Your privacy and data protection is our top priority
Last updated: August 31, 2025
Welcome to Penduline. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We collect several different types of information for various purposes to provide and improve our services:
We use the collected information for various purposes:
We implement appropriate technical and organizational security measures to protect your personal information:
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, so long as those parties agree to keep this information confidential.
We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or the public.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We use cookies and similar tracking technologies to enhance your browsing experience:
These cookies are necessary for the website to function properly and cannot be disabled.
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
These cookies are used to track visitors across websites to display relevant and engaging advertisements.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
You have the right to delete your account and request the removal of your personal information from our systems. Here's how to do it:
Account deletion is permanent and irreversible. Once you delete your account, all your data will be permanently removed and cannot be recovered.
Log in to your account and navigate to your profile page by clicking on your name or profile picture in the top navigation.
Scroll down to the "Account Management" section at the bottom of your profile page.
Click the red "Delete Account" button in the Account Management section.
A confirmation dialog will appear. Read the warning carefully and click "Yes, Delete Account" to confirm.
Your account will be immediately deleted and you'll be redirected to the home page. You will no longer be able to log in with your previous credentials.
While your account is deleted immediately, it may take up to 30 days for all data to be completely removed from our backup systems and third-party services.
Before deleting your account, consider these alternatives:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Once you delete your account, we begin the process of removing your personal data. Most data is deleted immediately, but some information may be retained for legal compliance or security purposes for up to 30 days.
Under applicable data protection laws, you have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you.
You can request correction of inaccurate or incomplete information.
You can request deletion of your personal information (subject to legal requirements).
You can request that we limit how we use your personal information.
You can request a copy of your data in a structured, machine-readable format.
You can object to certain types of processing of your personal information.
To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Egypt
64 Tahrir - El-Doki
Giza
We aim to respond to all privacy-related inquiries within 48 hours during business days.
For complex privacy matters or if you're not satisfied with our response, you may contact our Data Protection Officer directly at dpo@penduline.com.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.